For billing questions:

Please Call (205) 343-1244 or email

billing@canopyinsurancecorp.com

For eligibility questions:

Please Call (205) 343-1233 or email

eligibility@canopy insurancecorp.com

Frequently Asked Questions

Dental

What is dental insurance?

Dental insurance helps pay for all — or a portion — of the costs associated with dental care, from routine cleanings to root canals. Keep your smile healthy while protecting your wallet.

What is a dental network?

Dentists that participate in a dental network agree to accept negotiated fees as payment in full for covered services. Canopy members have access to the DentaNet network in Alabama and the DenteMax network in all other states. Outside Alabama, if your provider accepts DenteMax, they accept Canopy Insurance.

Why visit an in-network provider?

You will generally save money if you go to an in-network dentist.

Where do I find an in-network provider in my area?

To find an in-network provider in your area, use our Dental Provider Search tool.

  • For Alabama residents: DentaNet includes a wide range of dentists who are contracted to provide dental services at a negotiated rate within Alabama.
  • For members outside of Alabama: DenteMax is a national dental network that offers access to a large selection of dental care providers across the United States.

To access the Dental Provider Search tool, click here.

Where can I view my covered benefits?

To view your specific benefits, you can access the Canopy Insurance Member Portal, which provides detailed information about your coverage.

Online Access:

  • Register on the portal to create an account: If you haven't created an account yet, you can easily set one up by clicking on "Register" to Register as a Member/Individual. You will need your Contract Number, which is located on your Canopy ID Card.
  • Log in: if you already have an account, log in to the Canopy Insurance portal to see a summary of your benefits. This includes your covered services, copays, deductibles, and out-of-pocket maximums.

You can also call our Customer Service Team for assistance at (205) 451-0444 Monday - Friday, 8am - 5pm CST.

Vision

What is vision insurance?

Vision insurance helps cover the cost of eye care, including routine eye exams, and in may cases may help cover the cost of glasses or contact lenses. It's an easy way to take care of your eyesight every year.

Why buy vision insurance?

Opting for vision insurance through your employer is a smart move because vision care is healthcare. Regular eye exams can catch early signs of serious conditions like glaucoma, diabetes or high blood pressure.

How do I get started with VisionPlus?

It's easy to get started, and even easier to use your benefits.

  1. Create your VSP network provider account.
    Review your vision benefits and access your eligibility and coverage information at vsp.com.
  2. Find a VSP network provider.
    Search thousands of VSP™ providers! Go to www.vsp.com/choicewithaffiliates or call 800-877-7195.
  3. Visit eyeconic.com to shop eyewear online.
    Connect your VSP™ benefits, upload your prescription at checkout, and order your glasses or contacts following your exam.
What are my VisionPlus benefits?

Log in to your VSP™ account to review your VisionPlus benefits. Create an account at vsp.com or call VSP™ at 800-877-7195.

What does my provider need?
  • Tell your provider that you have VisionPlus powered by VSP™ Vision Care.
  • An ID Card is not necessary, but you can access your ID Card on vsp.com. Without an ID Card, the provider will need the patient's name, date of birth, and the last 4 digits of the Primary Insured's Social Security number.
Can I see an out-of-network provider?

Yes. If you go to an out-of-network provider, you may still be eligible for benefits. Call 800-877-7195 to see what those benefits may be.

If you go out-of-network, you can submit a claim for reimbursement within your account on vsp.com or call VSP™ at 800-877-7195 to request a claim/reimbursement form.

Where do I find a VisaNet provider in my area?

If your vision plan includes VisaNet, click here to search for providers within this network.

Where can I view my covered benefits?

To view your specific benefits, you can access the Canopy Insurance Member Portal, which provides detailed information about your coverage.

Online Access:

  • Register on the portal to create an account: If you haven't created an account yet, you can easily set one up by clicking on "Register" to Register as a Member/Individual. You will need your Contract Number, which is located on your Canopy ID Card.
  • Log in: If you already have an account, log in to the Canopy Insurance portal to see a summary of your benefits. This includes your covered services, copays, deductibles, and out-of-pocket maximums.

You can also call our Customer Service Team for assistance at (205) 451-0444 Monday - Friday, 8am - 5pm CST.

Accident & Critical Illness

What is accident insurance?

Accident insurance is a supplemental insurance that provides financial support in the event you are injured in an accident. It helps cover costs that your health insurance may not fully cover, like hospital bills, medical treatments, and recovery expenses. There are no restrictions on how you use the money, and benefits are not affected or offset by other insurance plans.

It’s designed to give you peace-of-mind knowing that if the unexpected happens, you and your family won’t have to shoulder the financial burden alone.

I have good medical insurance. Why would I need an accident plan?

Health insurance does not cover all out of pocket expenses, like deductibles and copays. Accident insurance plans help by providing additional financial support when unexpected accidents occur, covering costs that your medical plan might not. It can also help with non-medical expenses, such as lost wages or transportation costs.

What are some examples of covered injuries?

An accident insurance plan provides lump-sum benefits based on the type of injury (or covered incident) you sustain or the type of treatment you need.

Some examples of covered injuries include:

  • Broken bones
  • Burns
  • Torn ligaments
  • Concussions
  • Eye injuries
  • Ruptured discs
  • Lacerations

Some examples of covered events include:

  • Emergency room treatment
  • Doctor’s office visit
  • Hospitalization
  • Physical therapy
  • Imaging (X-ray, MRI, CT scan)

* Please see your certificate for complete details of your coverage.

What is not included in accident insurance?

Accident insurance primarily covers injuries resulting from unexpected accidents. Some things that are not covered by accident insurance, but may be covered under your health insurance or critical illness insurance include:

  • Diagnosed critical illnesses, such as cancer
  • High-risk sporting activities, such as skydiving
  • Intentional self-inflicted injuries
  • Injuries sustained while under the influence

It’s important to read the terms and conditions of your policy to understand what your accident insurance plan covers.

* Accident Insurance is a limited benefit indemnity coverage. It is not a substitute for major medical coverage.

What is critical illness insurance?

Critical illness insurance offers valuable financial protection for anyone who wants to safeguard their savings and avoid mounting debt in the face of a serious health condition. It provides a lifeline during a challenging time, allowing you to focus on your recovery.

What are the benefits of critical illness insurance?

Critical illness insurance pays you a lump sum of money without a deductible, and you can choose how to spend the money, whether it’s for medical bills or household expenses. By easing the financial burden, critical illness insurance can help protect your family’s financial security.

What are some examples of what would be covered under a critical illness policy?

A critical illness insurance policy covers a range of severe health conditions. These may include:

  • Cancer
  • Stroke
  • Heart attack
  • Kidney failure
  • Alzheimer’s disease
  • Multiple sclerosis
  • Organ transplant

It’s important that you check your policy to understand what is covered.

*Critical Illness Insurance is a limited benefit indemnity coverage. It is not a substitute for major medical coverage.

Where can I view my covered benefits?

To view your specific benefits, you can access the Canopy Insurance Member Portal, which provides detailed information about your coverage.

Online Access:

  • Register on the portal to create an account: If you haven't created an account yet, you can easily set one up by clicking on "Register" to Register as a Member/Individual. You will need your Contract Number, which is located on your Canopy ID Card.
  • Log in: If you already have an account, log in to the Canopy Insurance portal to see a summary of your benefits. This includes your covered services, copays, deductibles, and out-of-pocket maximums.

You can also call our Customer Service Team for assistance at (205) 451-0444 Monday - Friday, 8am - 5pm CST.

Disability & Life Insurance

What type of life insurance is offered?

Term Life Insurance is an affordable life insurance option that lasts for a limited time and protects your loved ones in the event of your passing. When the coverage term ends, you are no longer protected.

Why would I need disability insurance?

If you are unable to work due to an illness or injury, disability insurance can provide income protection until you can return to work.

Do I need both a short-term and a long-term plan?

Having both short-term and long-term disability insurance provides comprehensive protection for a number of scenarios, ensuring that you and your family are fully covered when you cannot work.

Short-term disability insurance helps bridge the gap in income while you are unable to work. Some examples of short-term disability include:

  • Recovery from surgery
  • Temporary illnesses like flu or pneumonia
  • Injuries such as a broken arm, hand, back, that temporarily disables you
  • Childbirth
  • Certain medical treatments that may impair your ability to work

Long-term disability insurance provides extended coverage for more serious or prolonged conditions that prevent you from working for months or even years.

Some examples of long-term disability include:

  • Chronic illnesses such as multiple sclerosis or severe arthritis
  • Serious injuries such as a spinal or brain injury
  • Extended recovery from surgery, like heart surgery
  • Certain mental health conditions
  • Long-term illnesses like cancer

Contact Us

We would love to hear from you!

phone icon (205) 451-0444 for questions about your policy

phone icon (205) 451-0451 for all other inquiries

email icon info@canopyinsurancecorp.com

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